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Solar Power Businesses Want “deal on the day” Practise Stopped

A number of firms in the solar power industry have asked the Government to improve legislation for protecting consumers against what is termed a “deal on the day” sales practise. This involves a salesperson, who has been welcomed into a potential customer’s home, exerting unwanted pressure on their customer to sign up for a solar panel installation before leaving the premises.

Solar power industry are keen to protect potential consumers from pushy salespeople
(image credit: recubejim)

The campaign is being fronted by H2 Eco that is a renewable energy specialist based in Dorset. They are representing about 30 other similar companies and have received the support of Annette Brooke who is the Lib Dem MP for Mid Dorset and North Poole.

H2 Eco has written an open letter to Greg Barker who is the Climate Change Minister and Jo Swinson the Minister for Consumer Affairs requesting that the practise of “deal on the day” be banned and, should anyone still participate in such an unacceptable practise that they be penalised. This action follows a number of cases coming to light involving the sale of products to do with renewable energy whereby homeowners have been put under pressure to commit to buy or pay for a product on the first occasion a sales person either calls or visits the customer at home.

Mike Stephenson, who is a Director of H2 Eco, states in the letter: “We are concerned with the situation of a company representative having been invited into the home by a householder who subsequently adopts pressure tactics to close the deal.”

Mr Stephenson felt that, if the above unsatisfactory practise was banned, the renewable energy industry would benefit because its reputation would be enhanced and it would improve the confidence of customers who would be given more time to make a decision. Obviously, those businesses that have participated in “deal on the day” activities will not be happy with the proposed course of action.

At the present time, consumers that sign a contractual agreement at home have a cooling off period of seven days but, apparently, a lot of people do not know their consumer rights in this respect or can feel embarrassed or, sometimes, intimidated to either cancel the contract or raise a complaint.

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